How do our clients rate our service? We believe that their comments speak loud and clear... Here are a few of their remarks:
Mr. Miller,
I wanted to take a minute to let you know about my recent experience at your dealership. My husband and I started looking at Honda's back in May. We had bought our last car (2000 Toyota Camry) at Milton Martin Toyota and decided to drive up to your dealership. David Dingler was our salesman. He was really great. He showed us the new accords and talked with us about new versus used. He immediately gave us the price (no haggling!). My husband was still not ready to buy, so we left for home. Over the course of three months, David has been in touch with us just checking to see if we had made any decisions. At one point, we had decided to go used. We talked with him and he said that he would let us know when something arrived. Finally, after agonizing the decision, my husband decided to buy the new one.
I immediately called David to let him know that we were coming up. We came up on Saturday. We decided we wanted a dark gray accord, and they did not have one on the lot. So on Monday, David checked around and was unable to find one. We came up on Monday night right at 5:00 when David was suppose to get off work to purchase the car. After finally deciding on the color, David began the paperwork. Needless to say after everything that was said and done, it was close to 8:00 by the time we left.
I just want you to know how much I appreciate David and all he did for us. At no time, during the last three months, did I ever feel pressured to buy a car. I appreciate his patience with us and not getting discouraged when we did not purchase the first time we came in. I know he had a long day on Monday. Staying an extra three hours past when he was suppose to leave. I also appreciate Mark Boggs and him staying late. I, as a wife, know how frustrating it can be when your husband ends up working later than you expected. Family time is important!
So thanks again for a wonderful experience at your dealership. I also appreciate that your business is closed on Sunday. I'm glad that you recognize the importance of family time!
Sincerely,
Melissa F.
2008 Honda Accord Owner :)
Sirs
I'm Steve M. I live in Canon, Georgia and several weeks ago I started looking for a truck for my 15 year old son. I prefer to drive new vehicles but due to the present economy and the fact that this will be his first truck, I decided to go for a used truck.
For several weeks we visited many car dealerships and also searched on-line. We first visited dealerships where in the past we have purchased new cars. During this time many of the salesmen we encountered shot us enough bull to send us to the moon and back. We finally located a Toyota Tacoma pickup at the Milton Martin Honda Dealership via the internet.
We made a call and talked to your salesman J.J. After about a minute into the conversation I realized I was getting none of the typical bull that over the years I have become accustomed to receiving from car salesmen. He was very friendly and seemed to go out of his way to answer all my questions. At this point I decided to come out (55 miles) and take a look at the truck.
Upon arriving at your dealership the following Monday, we were warmly greeted with a smile and handshake. My wife, son and myself were treated like family. The vehicle was very clean and was ready for our test drive and consideration. That afternoon my wife was feeling bad due to health problems and J.J. made sure she was comfortable and even brought her out a bottle of ice cold water. That did it ! A used car salesman forgets about selling the vehicle to make sure my wife is out of the hot sun and has a cool drink and shows concern for her well being. At this point he could have sold me anything on the lot!
The reason I'm writing this email is to let you know that when we purchase a new car or truck, it will be from your dealership. I think what is most important here is not that I feel the customer is important or we have the right to be treated special just because were spending money at your dealership, the most important thing is my family was treated superbly by a great guy who's name is J.J. Jaro. I've never been one who falls for all the nice talk, bells and whistles, the phony attitudes, have a nice day routines and the standard salesman routines. I just want to be treated as a human being.
I have purchased new cars since 1973 and this was the most pleasant car buying experience of my life. My wife feels the same and she is almost impossible to please. My promise to you is we will be back! We will recommend your dealership to our friends and family. My son also had a chance to learn a very important lesson and that lesson being.........ASK FOR J.J. Jaro when you visit Milton Martin Honda.
In these tough times today in America if I were a business owner and my success depended on the performance of my salesmen, I would have a large sign in every office that would say:
NO BULL!
BE HONEST!
EVERYONE WHO ENTERS THIS DOOR IS A HUMAN BEING!
TREAT THEM THE WAY YOU WANT TO BE TREATED!
NO SALE IS FINAL UNTIL THE CUSTOMER RETURNS TO PURCHASE FROM US AGAIN!
THE CUSTOMER IS NOT ALWAYS RIGHT BUT YOU SHOULD TRY HARD TO BE!
I would also have J.J Jaro on my sales team!!! Please thank J.J. for me and I think you should thank J.J. for being a dedicated employee of Milton Martin Honda. He is without a doubt an asset to your company.
Kind regards,
Steve M.
Hi, Brad---
I hope your week is going well...I just wanted to send a quick email and let you know how happy I am with my new FIT! I drove it home the old, curvy way Monday afternoon (Brown's Bridge becomes Hwy 123 going east towards Habersham) and it handles like a sports car...I have had a lot of compliments on it and two people have asked for more information on where I got it...I will steer them your way!
Thanks for an excellent car-buying experience. You were very down to earth and businesslike and I really, really appreciated the manner in which you handled the sale...feel free to forward this email to your supervisor(s)...I want them to know how happy I was with the way you treated me---
thanks again---
Tammy M.
Dear Mr. Roth,
A couple weeks ago, my daughter and I were on the road for spring break, traveling to North Georgia, when my less than one year old CRV began to flash warning lights and accelerate sluggishly. We read the service manual (to no avail) and called the dealership where we bought our vehicle to find out what to do and how serious the problem might be. After informing me that there "were 150 possible reasons" that those particular lights might be on and laughing and saying "well, you are going to have a bad afternoon" after I commented to him that it was beginning to snow, the service technician at our dealership gave me a "1-800" number to call so that we could find a Honda dealership near us. The National Honda operator was not much more help and finally "Googled" the internet to find your dealership. It was around 4:00 p.m. by the time we sputtered into your service department and our hopes of making it to the mountains by that night were getting slim.
All of this is to say, I cannot express to you what a pleasure it was and how much we appreciated our reception, when you immediately greeted us and assured us that you would take care of us and help us to resolve our problem as quickly as possible. You ushered us to the nicest waiting room I have ever seen in a car dealership, where my daughter and I spent a quick and restful hour reading, listening to music, and having a snack while your service team immediately went to work diagnosing the problem. I truly expected to be told that it was so late in the day that we would have to wait until the next day to be seen. What joy it was to see you in just a little over an hour telling us that the problem was diagnosed and fixed and that we could get on the road...and not only that, but that there was no charge because the vehicle was still under warranty.
Thank you for being so kind to us and for understanding the urgency (at least from our point of view) of our situation. I have already told many friends about our wonderful experience in your dealership – one who was originally from the Gainesville area and still has family there and another who lives there, now. Your kindness made the whole occurrence seem like just a rest stop during our spring break travels and my daughter and I have no bad memories of having spent our afternoon other than we planned. The business card sent with information about how to get in touch with you should we have further troubles during our holiday travels completed the feeling of assurance as we continued on our way.
Thank you for everything you did for us!
Sincerely,
Claire C. - Macon, GA
Dear Milton Martin Honda Staff,
I recently purchased a car from your dealership, and I wanted to express my sincere thanks for the wonderful experience. I have never been involved in such a smooth car buying process. Everyone was very professional, yet friendly. The whole atmosphere was pleasant and stress-free. I am glad that I made the decision to purchase a car from Milton Martin Honda.
I would also like to express my thanks to Mr. Seth Cash. He is a wonderful salesman, and made the process thoroughly enjoyable. He listened to my questions and concerns, and went out of his way to help me find the right car. I am grateful for his help with the process.
It is so nice to do business with people who are there for the "customer". I will definitely recommend that others do business with you. Thank you again for all of your kindness, respect, and a great experience!
Sincerely,
Amanda W. - Demorest, GA
Dear Mr. Sloyer,
The past six years we have had our Honda Accord serviced by your Milton Martin service team. We have been impressed with the courtesy and professionalism exhibited by all of your team.
However, we would like to take this opportunity to especially recognize Ms. Karen Bryant, Service Advisor. Ms. Bryant always exhibits the highest - level professionalism and her customer service skills are "consistently" exemplary. We hope this letter can be used to reward and recognize Ms. Bryant for exceptional customer service to Milton Martin customers. She is clearly deserving of recognition for her expertise, dedication, and outstanding customer service and support.
Thank you for the excellent service provided by you and your team.
Jim S. - Clermont, GA
Dear General Manager,
When I walked into the showroom of Milton Martin Honda on the morning of May 26, 2007, I was feeling very torn about getting into a new vehicle. I had priced Hondas in Florida and built my dream car online and as far as I was concerned my 1997 Honda Accord was just broken in.
It was, however, showing very definite signs of age.
I was about the travel home from Dahlonega to Tequesta, Florida and knew that my traveling companion, Gracie the beagle, and I needed a safe and reliable ride.
This was my last day of vacation and I really didn't want to spend it at a dealership either having my Accord repaired or shopping for a new vehicle.
The nice woman in the service department (Karen Bryant) told me to go find a gentleman named John Moore. John was just coming into work that morning, but got us right into a vehicle and took me for a very smooth test ride in a 4WD Honda CRV.
John knows his product and in approximately 15 minutes, it was clear hat I was going to take that car back to Florida with me.
This CRV is my 4th Honda. I have always known the quality of a Honda, but the 2007 CRV has gone above and beyond. It is supremely comfortable, handles smoothly, and the sound system is wonderful. (You may want to know that now that it is broken in, I am averaging 28 mpg city driving.)
John Moore is one of the most professional sales people I have ever met. He asked me the necessary questions in a very relaxed manner. At no time did I feel the sales pressure that people anticipate when purchasing a new car. The price was agreed upon, the contract completed, the CRV detailed and I was on my way back to Dahlonega within 3 hours. Plenty of time left in the day! Fabulous!
Gracie and I came home to Florida in style and I want to thank everyone at Milton Martin for their kindness and professionalism. I wish I lived closer so I could refer everyone I know to you for their new car!
Sincerely,
Lynn E - Tequesta, FL
Butch,
How are you? As you may know, back in November my wife Amber and I came to Milton Martin Honda to look at an Odyssey. We saw it on the internet and drove up there immediately to see it first-hand. When we arrived we met with Michael Wheelock, one of your used car representatives.
I am writing to tell you that from the time I first spoke with Michael on the phone, he was extremely helpful and very professional! He was in no way pushy, and he really seemed concerned that we got the best deal for our family. Additionally, he did everything he could to keep us comfortable while we were there completing the paperwork.
I must admit that for several years I have stayed away from dealerships based on previous experiences at other locations now I have to admit that Mr. Wheelock has given me even more appreciation for Milton Martin Honda! I have always been thankful for your work in our community and at South Hall Middle School, but now I will go nowhere else, only your dealership!
Mr. Wheelock took such good care of us, it was important to me to write this letter to you. I must also say the same for our financial representative, whose name I believe was Mark (Boggs). He was equally helpful and took a great deal of time to make sure we made the right decisions for our family. Once again thank you for everything. We will certainly recommend your dealership to our friends and family.
Sincerely,
Danny E - South Hall Middle School
Mr. Butch Miller
Milton Martin Honda
Dear Mr. Miller,
A brief note to thank you and the men I worked with in purchasing my new CRV. John Moore, Tommy Calhoun, and Rashan Braswell each went the extra mile to make certain I was happy with my new car. I appreciate all of their help and professionalism.
Wishing all of you every continued success, I am.
Sincerely,
Rober O - Atlanta, GA
